For accidental dental injuries you must call us on Tel.0345 840 1111 before any treatment takes place whenever possible so we can advise you about your treatment and the level of cover your plan provides. Failure to contact us prior to treatment may invalidate your claim.
When you visit your treating dentist or specialist ensure that you take your claim form, policy wording and benefit schedule with you. For accidental dental injuries we will send you an appropriate claim form. Claim forms for routine treatment are available on our website www.boots.com/en/Insurance/Dental-Plan/ or by calling us on Tel.0345 840 1111.
Once you have completed and paid for your treatment ask your dentist to provide you with detailed receipts showing the type of treatment you have received and ensuring that they complete and sign the relevant sections of the claim form.
For routine treatment claims you will need to complete sections 1 & 4 of the claim form or sections a to c if you are completing an accidental dental injury claim form, please then return this to us within 90 days of your treatment date enclosing the original receipts. If we do not receive your claim within 90 days then your claim will not be paid.
Please note that for accidental dental injury claims we will ask you to supply proof of the injury which may include photographs and X-rays.
If your claim is eligible for settlement it can be paid directly into the account from which your premiums are collected (Direct Debit payers only) or paid directly into your bank via BACS.
Should you prefer a cheque then this can be dispatched to you but may not be as timely as a BACS payment
Claims for hospital cash benefit or oral cancer benefit only
Should you be diagnosed with primary oral cancer or following a hospital admission for dental treatment please contact us on Tel.0345 840 1111 and we will send you a copy of the appropriate claim form.
In addition to the claim form we will also request a letter from your consultant detailing the history of the condition and all dates relating to consultations and investigations, along with the outcome of any examinations and dates of stay in hospital.
Please ensure that the treating hospital complete the relevant sections of the claim form confirming the dates of your attendance and discharge.
You must return to us the completed claim form along with the letter from your consultant within
90 days of treatment provided by your dentist or consultant, otherwise your claim will not be paid
